Subway Training POS 07 Advanced Techniques for Success

Mastering Subway’s POS System: Advanced Tips for Efficient Service

In the fast-paced world of quick-service restaurants, mastering your Point of Sale (POS) system can significantly enhance customer satisfaction and streamline operations. In this blog post, inspired by a recent YouTube tutorial, we’ll explore advanced features of the Subway POS system that can help you deliver exceptional service. Whether you’re a new employee or a seasoned staff member looking to refine your skills, these insights will provide practical tips for navigating common challenges.

Understanding Store-Specific Options

One of the first advanced features discussed in the video is the Store Options menu. Not all sandwiches are created equal, especially when considering local preferences. If a customer orders a classic BLT (Bacon, Lettuce, and Tomato) sandwich but it isn’t listed under regular options, here’s what you do:

1. Navigate to the Store Options section of your POS menu.
2. Here, you’ll find additional sandwiches that may not be included in the standard offerings, such as:
• Veggie Patties
• Philly Cheesesteak
• Turkey and Ham Subway Melt
3. Select the appropriate sandwich, like the BLT, and add it to the order.

This feature ensures you can accommodate local tastes and offer a wider selection of options to your customers.

Processing Kid’s Meals Correctly

Serving kids’ meals can seem straightforward, but there are nuances that need attention. A common mistake is failing to add all necessary components for a kid’s meal; remember, you need at least four items:

1. The main sandwich (e.g., Turkey Kids’ Meal)
2. A side (like applesauce, chips, or a cookie)
3. A drink (for instance, chocolate milk)
4. A toy, which must be added from the Non-Food menu.

To successfully ring up a kid’s meal:

1. Add the first three items as usual.
2. Navigate to the Non-Food section and select the toy.
3. Only after adding the toy should you click on Total to finalize the order.

This ensures that the order processes correctly and the customer receives their complete meal package.

Handling Special Requests with No Carrier

Customers occasionally request specific items without the typical bread or salad plate, particularly pet owners who want to treat their dogs. In such cases, use the No Carrier option:

1. Go to the Add On section and select No Carrier.
2. Input the quantity of meat requested (for example, four pieces of roast beef).

This feature allows employees to fulfill unique requests without confusion, ensuring customer satisfaction.

Processing Gift Cards Effectively

If a customer wishes to purchase a gift card, this can be done easily through the POS system. Follow these steps:

1. Access the Non-Food menu and select Cash Card.
2. Enter the amount desired, such as $25.
3. After finalizing the order, prompt the customer to swipe their card.

This process simplifies gift card transactions, making it easy for customers to share the Subway experience with others.

Applying Discounts and Coupons

Coupons are an excellent way to attract repeat business. To apply a discount effectively, ensure that the items are entered prior to applying the coupon:

1. Click on the Discounts button on the POS screen.
2. Ensure all relevant items are already inputted to access applicable coupons.
3. Select the discount category, e.g., “$5.99 any footlong.”
4. Hit Total to process the updated amount reflecting the coupon discount.

This method ensures accuracy in pricing and enhances the customer’s perception of value.

Conclusion: Key Takeaways for Subway Employees

Mastering the advanced features of the Subway POS system is crucial for providing quality service and enhancing operational efficiency. Remember the following key points:

• Utilize the Store Options menu to offer local favorites.
• Ensure all components of a Kid’s Meal are included for accurate processing.
• Use the No Carrier feature for special requests like meat-only orders.
• Process Gift Cards efficiently using the non-food options.
• Apply Discounts only after all items are entered to ensure proper application.

By implementing these practices, you not only improve your workflow but also create a better experience for your customers. For more detailed training, continue exploring resources provided by Subway and stay updated with best practices!

If you found this information helpful, don’t forget to check out our other posts or consider subscribing for more expert tips!