Mastering Subway POS Training: Understanding Extras for a Perfect Footlong
The proper handling of a Point of Sale (POS) system is essential in any fast-paced food environment, especially at Subway. This post dives into the second video of the Subway training series, focusing on the myriad of extras you can offer customers while putting together their favorite sandwiches. With practical insights and detailed explanations, you’ll learn how to enhance customer satisfaction by efficiently utilizing the POS system for **extra toppings** and **customization**.
Understanding the Basics of Extras
When a customer orders a sandwich, particularly a footlong turkey, they often want to personalize it with various extras. The Subway POS system is designed to help employees navigate these options seamlessly. Here are the main features:
- Double Meat: This option provides customers with double the amount of their chosen meat. For instance, selecting double turkey means the price will reflect this increase, typically around $3 extra.
- Deluxe Option: A step below double meat, the deluxe option offers 50% more of the selected meat type for a lesser cost—approximately $1.50 extra for a turkey footlong.
- Speed Buttons: There are convenient buttons for popular requests like extra cheese and bacon. These speed buttons allow you to quickly add these extras without navigating through multiple menus.
Exploring Additional Customization Options
Beyond just double meats and deluxes, Subway’s POS system allows for further customization through three main functionalities: adding to the entire sandwich, adding to half of the sandwich, and special requests.
Adding to the Entire Sandwich
The “Add Me” button lets customers combine different meats to suit their preferences. For example, if a customer wants a combo of turkey and steak, selecting the steak first might provide them with a better deal, as the system automatically calculates the most economical choice.
Adding to Half of the Sandwich
The “Add to Half” option is perfect for customers who wish to only enhance one side of their sandwich. For example, if they choose to add steak but only want it on the six-inch portion, this feature will ensure that the addition is applied only to that section.
Special Requests Feature
This functionality is the most granular level of customization available. It allows staff to add individual items per unit. For instance, if a customer desires a single slice of pepperoni, using the special request button can accommodate this without affecting the rest of the sandwich.
Practical Insights for Efficient Service
To provide excellent customer service while operating the POS, here are some actionable tips:
- Familiarize Yourself with the Menu: Knowing the menu inside out will enable you to make recommendations and understand pricing effectively.
- Practice Speed and Accuracy: Customers appreciate quick service, so practice using the speed buttons and shortcut functions frequently.
- Listen to Customer Preferences: Engaging in conversation about what they enjoy helps you customize their order accurately and builds rapport.
Conclusion: Key Takeaways for Subway POS Success
Understanding the extras available in the Subway POS system is vital for delivering exceptional customer experiences. By mastering features such as double meats, deluxe options, and various customization settings, you can ensure that every sandwich is tailored perfectly to customer preferences.
Whether you’re adding extra cheese or fulfilling a unique special request, being proficient with your tools not only enhances operational efficiency but also contributes positively to customer satisfaction. As you continue your training, remember that each interaction is an opportunity to impress!
If you’re looking to expand your knowledge further, consider exploring our resources on optimizing workflow in fast food environments or managing customer expectations effectively. Your journey to becoming a Subway POS expert starts now!